Discover how we have partnered with our clients to realise their digital goals
DoFoodSafely Program
Transforming learning and assessment from paper to digital
Discover how we partnered with the Department of Health and Human Services to create a learning and assessment tool for food safety that receives 6 million hits a year.
Website transformation
Transforming the way customers interact with Coliban online
See how we partnered with Coliban Water to co-design and deliver a user-centred dynamic website in Drupal.
Website redesign and redevelopment
Consolidating and simplifying complex User Journeys with a brand new website
Learn how we consolidated 3 websites into one and simplified user journeys for the Office of the Victorian Information Commissioner
Website Optimisation
Improving user engagement across the ARENA digital channels by 31%
Learn how we developed an award-winning digital presence for the Australian Renewable Energy Agency (ARENA).
Coroner's Court of Victoria Website
Designing for compassion and understanding
Discover how we worked with Coroner's Court of Victoria to engage with subject matter experts and the court to develop a digital presence that was reflective of its purpose and how it serves the public
Digital Agency Support
Rescuing a Drupal project in need of urgent assistance
Sometimes things happen for whatever reason where systems can be left without support. Learn how we responded within days to audit the underlying platform and provide ongoing support.
Website Research, Design & Development
Delivering research-backed technology for social justice
Working with Infoxchange and research with some of the most vulnerable communities, we designed, tested and developed a website that helped and not hindered the user experience
Website research, design and development
Improving the customer experience through self service and task based content
See how we increased online user engagement by over 90% for State Revenue Office
International digital partnership
A digital partnership that spanned the globe to transform its business and processes
Discover how we partnered with Telstra to become an external internal department to facilitate, engage, design and build projects to support and amplify its brand pillars
Customer Self-Service CX, design and development
Improving Customer Experience with new and legacy system factors to consider can be a challenge - lucky we're good at it!
Working with existing customer account systems and integrations with new customer account systems can be challenging, we were able to partner with the great UX team at EA to develop a simplified task-based solution to improve the customer billing processes.
Website research, design & development
Improving usability, accessibility and a website redesign for GWMWater
Working with GWMWater subject-matter experts to understand key user-tasks that the digital presence needed to support
Website research, design & development
Australian Policy Online rebranding project
A true co-design exercise working with the team at APO on interaction design and user journey mapping to make complex content searchable and discoverable
Student Portal research, design and implementation (Oracle) assistance
Fresh and modern university student portal
Working with UoM web team, webplace engaged with UoM students to understand the top tasks needed from the student portal as well as A/B testing of design. Fairy floss proved to be the preferred method of payment over money for user engagement participation compensation!
Westgate Tunnel website
Keeping the community informed on big project progress, impacts and changed traffic conditions
Learn about how we partnered with Transurban to design and build a digital platform to inform and engage with the community on the westgate tunnel project, its impact and timelines through an interactive maps and content
Website research, design, development, integration
Simplifying complex search through data dating back 200 years and stored in an MCG-sized warehouse
Through many user research sessions and many stakeholder workshops, we were able identify the many data types, locations and catalogues that needed to be considered to provide a simplified solution to an extremely complex challenge.
Blog website
Communicating MU as one of the country's leading education and health policy think tanks
Learn how we engaged with the Mitchell Institute web team as subject-matter experts to design and build a communication channel that attracted high traffic numbers for its forward-thinking presence and content