Business Analysis

Turning business needs into clear, actionable outcomes

Understanding the "business whys?"

Understanding a project's business and functional needs is key to a measurable and successful outcome. As part of any project, our Senior Business Analyst works with your organisation to understand and document the key business needs and functions.

The artefacts from this phase provide our internal teams and your project stakeholders with a single source of truth for technical specifications and testing. This ensures alignment and shared understanding of the business whys and how it should work. Our business analysis team brings decades of experience and qualifications to deliver successful outcomes co-designed with your organisation.

Our business analysis process

Kick-off & alignment

Clarify goals, constraints, success metrics and stakeholders. Agree scope, risks and assumptions.
Elicitation & research

Workshops and interviews to capture needs, user journeys, pain points and policy/operational drivers.
Synthesis & mapping

As-Is/To-Be flows, validation of information architecture and candidate content types for shared understanding.
Solution design & validation

Define the target solution: based on information architecture, content models, integration points and non-functional requirements (security, performance, accessibility). Validate with walkthroughs and light prototypes.

What we deliver

Discovery workshops

Structured stakeholder sessions to surface goals, constraints and functional needs.

As-Is / To-Be maps

Process and journey maps that highlight all considerations for improved functionlaity

Solution design

Content types, Integration architecture and non-functional requirements (security, performance, accessibility), with illustrative prototypes as needed.

Test plan & User Acceptance Testing

Traceable test cases and User Acceptance Testing (manual and scripted) mapped to the designed solution for confident sign-off.

Frequently Asked Questions

How long does business analysis take?

Typically 2–4 weeks for a single site or application, depending on scope and stakeholder availability.

Can you work with our existing vendors and tools?

Yes. We collaborate in your toolset (e.g., Confluence/Jira, Azure DevOps, Miro, Google Workspace) and share reproducible artefacts.

Do you run on-site or remote workshops?

Both. We tailor session formats to stakeholder needs, with agendas and clear outcomes for each workshop.

How do you prevent scope creep?

We maintain a prioritised delivery plan, acceptance criteria and traceability from solution elements to test cases; changes go through a light governance cycle.

What’s handed over to delivery teams?

A validated solution design, mapped test cases/User Acceptance Testing scripts.

Let's work together

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