Utilities – Your internal external digital agency

A trusted digital partner that is part of your team

As award-winning digital project specialists, we’ve partnered with multinational utility providers across telecommunications and energy for 18 years.

Our purpose is to understand organisational goals and vision so we support not only digital projects but the broader business drivers. From communication sites to business process improvements, CRM integrations, intranets, user engagements and training, we understand the unique structures and challenges of utility projects with many stakeholders. As your digital agency partner, you can be confident in our expertise and experience supporting you, your team and the organisation.

Why utility providers choose Webplace

  • Experts in open-source for utility ecosystems

    Certified and experienced in Drupal, WordPress and Joomla to deliver solid, secure and trusted solutions. With 18+ years across utilities, we understand the critical integration points within large digital ecosystems.

  • Flexible, end-to-end digital solutions

    From UX and UI through development and ongoing support, our multidisciplinary team can tailor an effective custom solution for your goals and constraints.

  • A partnership approach

    We collaborate with your internal teams and stakeholders at every stage. Your insights + our expertise = validated outcomes.

  • Business-driven, user-centric design & development

    We align to organisational and project drivers, engage with users to close knowledge gaps, and run ongoing testing to validate the direction.

  • Accessibility compliance

    WCAG 2.1 AA baked in. Our specialists are trained in accessibility compliance for development and auditing to ensure inclusive outcomes.

  • Ongoing training

    Utilities evolve and teams change. We provide practical training and support—phone or face-to-face—with materials for continuity.

  • Continuous improvement

    Post-launch, we help build a digital roadmap with user audits and functional/analytics reviews to drive data-led enhancements.

Digital solutions for Utilities

Whether you need a full suite of services or support in one or two areas, we’ll tailor a solution that meets your goals—and collaborate smoothly with internal or external partners.

Digital strategy

We learn where you are, where you want to be and your business drivers—then develop a plan to get you there, working closely with you.

User experience

Explore user challenges, behaviours and motivations; design intuitive systems that deliver optimal experiences.

Solution design

Document content types, integrations, use cases and test plans so direction is validated before build.

Digital design

Engaging, user-centric interfaces that comply with accessibility standards and bring your project to life.

Web development

Lead the build, embed with your agile team or provide technical support—tailored to your needs.

Ongoing support

Support well beyond launch to make your job easier and optimise performance.

Some previous Utility projects

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Wannon Water

Wannon Water

Discover how we leveraged WordPress with Gutenberg blocks, to empowered Wannon Water content editors with an intuitive platform that makes updating and managing content a breeze.

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Coliban Water

Coliban Water

See how we partnered with Coliban Water to co-design and deliver a user-centred dynamic website in Drupal.

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EnergyAustralia

EnergyAustralia

Working with existing customer account systems and integrations with new customer account systems can be challenging, we were able to partner with the great UX team at EA to develop a simplified task-based solution to improve the customer billing processes.

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Let's work together

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