Magistrates CourtRedeveloping the Magistrates Court website
The Magistrates’ Court of Victoria needed to redevelop its website in response to recommendations of the Access to Justice Review and the Royal Commission into Family Violence.
The Access to Justice Review identified major impediments for people from low socioeconomic backgrounds to access information about the legal system and ‘if left unresolved, civil problems can have a big impact on the lives of the most disadvantaged’. ‘Socio-economic disadvantage has also been linked to both crime victimisation and offending’, which is why the Magistrates’ Court website needed to respond to the needs of these individuals.
The Review stated that for information about the court to be effective in assisting these individuals and the general community it must be easy to access. It also must be prepared with the audience in mind, be presented in plain-language and in languages other than English. The current website contained heavily legalist language, was difficult to navigate, was not mobile-first and did not provide information in an accessible way.
Webplace provided end-to-end service to completely overhaul the existing website and redevelop it into the Drupal 8 CMS.
Some of the services that were undertaken include;
- Stakeholder Interviews – we interviewed 22 stakeholders to understand what they need from the website and issues they are currently experiencing.
- IA development
- UX Design
- User testing of wireframes, IA and visual design
- Drupal 8
- WCAG 2.0 AA compliance verified by Vision Australia
The website launched in December 2018.