Improving Customer Experience with new and legacy system factors to consider can be a challenge - lucky we're good at it!

Client EnergyAustralia
ProjectCustomer Self-Service CX, design and development

Overview

The third largest retailer in Australia, EnergyAustralia provide electricity and gas utilities to general households and business.

Challenge

EnergyAustralia (EA) approached Webplace to plan and design an efficient online self-service portal. The portal would use the Oracle Utilities Customer Self Service (OUCSS) platform and was being implemented by the business as part of a ‘Digital Transformation Program’ aimed at providing customers with direct access to manage their account information.