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The third largest retailer in Australia, EnergyAustralia provide electricity and gas utilities to general households and business.


EnergyAustralia (EA) approached Webplace to plan and design an efficient online self-service portal. The portal would use the Oracle Utilities Customer Self Service (OUCSS) platform and was being implemented by the business as part of a ‘Digital Transformation Program’ aimed at providing customers with direct access to manage their account information.

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