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An Expert Digital Agency for Utility Providers

A trusted digital partner that’s on your team

As award-winning digital project specialists, we’ve partnered with multinational utility service providers for the last 18 years, including Telstra, EnergyAustralia and AGL.

With projects ranging from simple communication websites and support to business process improvements and intranets, user engagements and internal department training, we understand the unique structures in place and challenges you face when working through a digital project.

Whatever your digital project needs, you can be confident in our expertise and passion for creating a purpose-driven solution that achieves your goals.

Why utility providers choose Webplace

  • We’re experts in open source

    Our team of specialists are certified and experienced to deliver your digital solution using the solid, secure and trusted Drupal, WordPress or Joomla open-source systems. Our 18 years’ experience in developing and deploying standard and custom-built applications for utility clients also means we understand the critical integration points that open source needs to work with to create a smooth customer experience or sales process.

  • Flexible, end-to-end digital solutions

    As holistic digital specialists, we can help you with everything from user experience to interface design, development, ongoing support and more. Our flexible approach means whatever your digital project size, goals and challenges, our experienced team can develop an effective customised solution.

  • A partnership approach

    Your internal team and stakeholders can contribute to every stage of your project. Combining your insights with our digital expertise in a trusted partnership model helps us achieve the best outcomes.

  • Business-driven, user-centric design & development

    By working closely with your team and relevant stakeholders, we can understand your business drivers, challenges and project goals, which will inform your project design and development.

    Working with your users, we facilitate engagement activities to better understand the gaps in our understanding of our users and the perceived problems. Regular ongoing testing will ensure that there is regular validation throughout your project to ensure a successful project outcome with your users.

  • Accessibility compliance

    Accessibility compliance will always be an integral part of any digital project, given approximately 18% of Australians have some form of disability. To reflect this, our digital specialists are trained in accessibility compliance for digital development and auditing and follow WCAG 2.1 AA standards. This will ensure your project is accessible and valuable to all users.

  • Helpful training

    To ensure ongoing content updates are straightforward for your team to manage, we’ll deliver valuable training over the phone or face-to-face, with a practical training manual to refer to. If you need ongoing support, our digital specialists will be happy to cater to any of your needs.

  • Continuous improvement

    By working with our team on a retainer basis after your project launch, we can help you continue to build on your performance. This may include user audits and functional and analytics reviews to enhance your results further and contribute to or create your digital roadmap.

Digital solutions for Utilities

Whether you need a full suite of digital services or support in only one or two areas, we’ll tailor a solution that achieves all your goals. Our partnership approach means we’re also happy to liaise with any external partners involved in your project.

Digital strategy

We’ll get to know where you are now, where you want to be and your business drivers. We’ll then develop a plan to get you there, working closely with you throughout.

User experience

We’ll explore your user challenges, behaviours and motivations. Then we’ll design an intuitive system that delivers an optimal user experience.

Solution design

We’ll document your solution in detail, including content types, integrations, user cases and test plans. This will reassure you that we’re on the right path.

Digital design

We’ll design an engaging, user-centric digital solution that will bring your project to life. Your website will be easy-to-use and visually appealing. It will also follow web accessibility standards.

Web development

We’ll create your custom web development according to your needs, whether that involves leading your development experts, being part of your agile team or providing technical support.

Ongoing support

We’ll continue to support your team well beyond your project launch. Our goals are to make your job easier and optimise your website performance.

Related projects

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Co-designing a customer self-service portal

The third largest retailer in Australia, EnergyAustralia provide electricity and gas utilities to general households and business.

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Telstra & Global Enterprise & Services International

Telstra Global website redevelopment

Working as a digital partner to Telstra & Global Enterprise & Services International (GESI), Webplace has worked to assist GESI build its digital assets and roadmap …

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Improving usability, accessibility and a website redesign for GWMWater

GWMWater is a government-owned statutory corporation providing, managing, operating and protecting water supply and sewerage systems in the Grampians, Wimmera and Mallee regions.

Why our clients love us

We needed a digital agency to work *with* us. We’re more than happy with the results and would definitely recommend Webplace to any organisation after digital solutions that work.

Kulja Coulston, Victoria University

Why our clients love us

Webplace created five great WordPress websites within a tight timeframe and budget. They were professional, easy to work with and made it a priority to ensure they understood what our requirements were in order to successfully launch the websites. Working with the Webplace team was a great experience.

Lisa Sisay, AMES (Cyclone Tools)

Why our clients love us

Communication from Webplace re: the status of the project was great and (they) responded promptly to all enquiries. Everything came together nicely and we’re happy with how the site looks.

Alex Kirby, Victorian Skills Commissioner

Let’s work together

Do you want to be our next utility client success story? Let’s talk about how we can help you achieve your goals through flexible, collaborative and user-focused digital solutions.

Schedule your free 30 min call
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