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Utilities – Your internal external digital agency

A trusted digital partner that is part of your team

As award-winning digital project specialists, we’ve partnered with multinational utility service providers for the last 18 years across telecommunications and energy sectors. Our purpose is to understand the organisation's strategic goals and vision to ensure that we are supporting, not only the digital projects, but the business drivers.

With projects ranging from simple communication websites to business process improvements, CRM integrations, intranets, user engagements and internal department training, we understand the unique structures in place and challenges you face when working through a digital project across many stakeholders.

As your digital agency partner, you can be confident in our expertise and years of experience in supporting you, your team, and the organisation in its business goals.

    Why utility providers choose Webplace

    • We’re experts in opensource in a utility ecosystem

      Our team of specialists are certified and experienced to deliver your digital solution using the solid, secure and trusted Drupal, WordPress or Joomla open-source systems. With 18 years’ experience in developing and deploying standard and custom-built applications for utility clients, we understand the critical integration points that can exist across large utilities digital ecosystem.

    • Flexible, end-to-end digital solutions

      As holistic digital specialists, we can help you with everything from user experience to interface design, development, ongoing support and more. Our flexible approach means whatever your digital project size, goals and challenges, our experienced team can develop an effective customised solution.

    • A partnership approach

      As your digital agency partner, we regularly consult and work with your internal team and stakeholders at every stage of a project. The combination of your insights with our digital expertise achieves well-informed, and validated outcomes.

    • Business-driven, user-centric design & development

      By working closely with your team and relevant stakeholders, we can understand your broader organisational drivers, business drivers, challenges, and project goals, which will inform your project design and development.

      Working with your users, we facilitate engagement activities to better understand the gaps in our understanding of our users and the perceived problems. Ongoing testing will ensure that there is regular validation throughout your project to deliver a successful user-centered project outcome.

    • Accessibility compliance

      Accessibility compliance will always be an integral part of any digital project, with approximately 18% of Australians having some form of disability. To reflect this, our digital specialists are trained in accessibility compliance for digital development and auditing and follow WCAG 2.1 AA standards. This will ensure your project is accessible and valuable to all users.

    • Ongoing training

      As a large utility, staff and responsibilities can change regularly. To ensure continuity in ongoing content management, we’ll deliver valuable training and support over the phone or face-to-face, with practical training material to refer to.

    • Continuous improvement

      Working with your team post-project launch, we can help build a digital roadmap for the project lifecycle. This may include user audits and functional and analytics reviews to enhance your results further and contribute to or create data-led functions to be incorporated into the digital roadmap.

    Digital solutions for Utilities

    Whether you need a full suite of digital services or support in only one or two areas, we’ll tailor a solution that achieves all your goals. Our partnership approach means we’re also happy to liaise with any external partners involved in your project.

    Digital strategy

    We’ll get to know where you are now, where you want to be and your business drivers. We’ll then develop a plan to get you there, working closely with you throughout.

    User experience

    We’ll explore your user challenges, behaviours and motivations. Then we’ll design an intuitive system that delivers an optimal user experience.

    Solution design

    We’ll document your solution in detail, including content types, integrations, user cases and test plans. This will reassure you that we’re on the right path.

    Digital design

    We’ll design an engaging, user-centric digital solution that will bring your project to life. Your website will be easy-to-use and visually appealing. It will also follow web accessibility standards.

    Web development

    We’ll create your custom web development according to your needs, whether that involves leading your development experts, being part of your agile team or providing technical support.

    Ongoing support

    We’ll continue to support your team well beyond your project launch. Our goals are to make your job easier and optimise your website performance.

    Related projects

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    EnergyAustralia

    Improving Customer Experience with new and legacy system factors to consider can be a challenge - lucky we're good at it!

    Working with existing customer account systems and integrations with new customer account systems can be challenging, we were able to partner with the great UX team at EA to develop a simplified task-based solution to improve the customer billing processes.

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    Telstra Corporation

    A digital partnership that spanned the globe to transform its business and processes

    Discover how we partnered with Telstra to become an external internal department to facilitate, engage, design and build projects to support and amplify its brand pillars

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    GWMWater

    Improving usability, accessibility and a website redesign for GWMWater

    Working with GWMWater subject-matter experts to understand key user-tasks that the digital presence needed to support

    Why our clients love us

    Webplace created five great WordPress websites within a tight timeframe and budget. They were professional, easy to work with and made it a priority to ensure they understood what our requirements were in order to successfully launch the websites. Working with the Webplace team was a great experience.

    Lisa Sisay, AMES (Cyclone Tools)

    Let’s work together

    Do you want to be our next utility client success story? Let’s talk about how we can help you achieve your goals through flexible, collaborative and user-focused digital solutions.

    Contact Us Now