Capturing website bugs painlessly

Written by
Cameron Fraser

Identifying and communicating bugs during a testing process used to be a long and arduous process. This is how bug tracking used to work on some previous projects;

  • Client identifies an issue with how the site looks or functions, sometimes takes a screenshot of the issue and emails it through or logs it into our helpdesk system
  • Our team receives email and reviews. We notice that there is not enough information to understand the problem, so we respond for further information such as browser type, resolution, operating system,  screenshot, where on the page the issue occurred etc.

The following process above is inefficient, makes it hard to track issues in the one place and can be quite frustrating for client and agency.

Thankfully there are now plenty of tools out there that can streamline this process and we have had great success with a tool called Usersnap.

Usersnap is a visual feedback tool that allows clients to take a snapshot of the website and provide feedback directly on the page. This information is then emailed directly into our Project Management system along with crucial information such as browser type, device type, resolution, operating system and the actual URL of the page the user is on. This reduces the feedback loop significantly and by providing a consistent way for the client to provide feedback it streamlines the User Acceptance Testing (UAT) phase and can reduce the time required to complete a particular testing phase.

The end result is a happy client and a happy development team who can focus on delivering first-class websites. Three cheers to that!

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