Discover how we have partnered with our clients to realise their digital goals

Our best works

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Department of Health & Human Services (DHHS)

DoFoodSafely Program

Transforming learning and assessment from paper to digital

Discover how we partnered with the Department of Health and Human Services to create a learning and assessment tool for food safety that receives 6 million hits a year.

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Coliban Water

Website transformation

Transforming the way customers interact with Coliban online

See how we partnered with Coliban Water to co-design and deliver a user-centred dynamic website in Drupal.

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ARENA

Website Optimisation

Improving user engagement across the ARENA digital channels by 31%

Learn how we developed an award-winning digital presence for the Australian Renewable Energy Agency (ARENA).

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Coroners Court of Victoria

Coroner's Court of Victoria Website

Designing for compassion and understanding

Discover how we worked with Coroner's Court of Victoria to engage with subject matter experts and the court to develop a digital presence that was reflective of its purpose and how it serves the public

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Central Highlands Water

Digital Agency Support

Rescuing a Drupal project in need of urgent assistance

Sometimes things happen for whatever reason where systems can be left without support. Learn how we responded within days to audit the underlying platform and provide ongoing support.

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Infoxchange

Website Research, Design & Development

Delivering research-backed technology for social justice

Working with Infoxchange and research with some of the most vulnerable communities, we designed, tested and developed a website that helped and not hindered the user experience

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State Revenue Office

Website research, design and development

Improving the customer experience through self service and task based content

See how we increased online user engagement by over 90% for State Revenue Office

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Telstra Corporation

International digital partnership

A digital partnership that spanned the globe to transform its business and processes

Discover how we partnered with Telstra to become an external internal department to facilitate, engage, design and build projects to support and amplify its brand pillars

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EnergyAustralia

Customer Self-Service CX, design and development

Improving Customer Experience with new and legacy system factors to consider can be a challenge - lucky we're good at it!

Working with existing customer account systems and integrations with new customer account systems can be challenging, we were able to partner with the great UX team at EA to develop a simplified task-based solution to improve the customer billing processes.

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GWMWater

Website research, design & development

Improving usability, accessibility and a website redesign for GWMWater

Working with GWMWater subject-matter experts to understand key user-tasks that the digital presence needed to support

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Swinburne University

Website research, design & development

Australian Policy Online rebranding project

A true co-design exercise working with the team at APO on interaction design and user journey mapping to make complex content searchable and discoverable

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University of Melbourne

Student Portal research, design and implementation (Oracle) assistance

​Fresh and modern university student portal​

Working with UoM web team, webplace engaged with UoM students to understand the top tasks needed from the student portal as well as A/B testing of design. Fairy floss proved to be the preferred method of payment over money for user engagement participation compensation!

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Western Distributor Authority

Westgate Tunnel website

Keeping the community informed on big project progress, impacts and changed traffic conditions

Learn about how we partnered with Transurban to design and build a digital platform to inform and engage with the community on the westgate tunnel project, its impact and timelines through an interactive maps and content

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Public Record Office Victoria

Website research, design, development, integration

Simplifying complex search through data dating back 200 years and stored in an MCG-sized warehouse

Through many user research sessions and many stakeholder workshops, we were able identify the many data types, locations and catalogues that needed to be considered to provide a simplified solution to an extremely complex challenge.

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Mitchell Institute

Blog website

Communicating MU as one of the country's leading education and health policy think tanks

Learn how we engaged with the Mitchell Institute web team as subject-matter experts to design and build a communication channel that attracted high traffic numbers for its forward-thinking presence and content